Your fairgrounds is a complex, mission critical environment requiring technical support at a moments notice. With MarTech Systems support services, any user is a phone call away from expert help desk and technical support.

We pride ourselves on the level of support we give our systems. All of our technical support personnel are also systems developers, so they have working knowledge and the capability to answer your question. Besides having working knowledge of the software, our staff also knows fairs. Besides the fifteen years of experience providing software for fairs and expositions; our staff has also worked the front lines of fairs in such varied tasks as data entry clerks, department superintendents, judges, and even as exhibitors.

End user support is a standard feature of all our software systems. One year of technical support is provided with the initial purchase of our software systems. After the first year, a sensible support and maintenance plan keeps your system current and provides access to the best support in the business.

Updates to the current version of the software is free and upgrades to new versions are covered as part of the annual support plan. All updates are available on our web site 24 hours a day or you can subscribe to our popular Updates by Mail service and have them mailed to you the day they are released.

Additionally, all of our software is supplied with a comprehensive, printed user documentation. Supplemental training videos are also available.

A Lasting Partnership
With years of experience working with fairs and expositions, MarTech Systems has developed software systems that set the standard in the industry. Our commitment to quality shows in the fact that more than 82% of our customers take advantage of our annual support and maintenance plan every year.

While a standard level of support is provided with every product, we also realize that some users may require more support. That's why we provide custom tailored service and support solutions to meet your needs.

Various support options are available to meet the needs of all fairs. This can include extended support hours with support technicians, 24 hour web site access, individualized training, custom programming, and on site consultation.